Benefits – Pacific Blue Cross and EFAP

Pacific Blue Cross and EFAP Information


Did you know that BlueCross/CaresNet has a mobile App for both Iphone and Samsung products? You can sign-in and you can see your full account, see what’s coming up, etc. We’ve had members say this App is really useful.




With LifeWorks, you can:

  • speak confidentially to expert advisors and counsellors for support
  • access clinically-verified, online well-being resources related to all types of personal issues from legal and money matters, to relationships, stress, dealing with anxiety or depression, caring for a child or elderly relative, or any other challenge

Best of all, LifeWorks is available, any time, 24/7, 365 days a year at 1-888-625-1136.

Would you like your family to have access to LifeWorks? Great news – they do! Your eligible dependents can access all of the well-being resources on the “Employee Assistance” section of the platform. They can also call LifeWorks toll-free, any time, 24/7, to speak with an expert advisor.

To invite your family members to connect to LifeWorks online: log in to , go to your Profile button, then select “Profile,” then “Family.” You can add up to five eligible dependents’ email addresses, and LifeWorks will send them an email invitation to join.

You can also connect with Lifeworks on your phone! Download the app. by searching “lifeworks” in the App Store or on Google Play. Sign in with your work email address and follow the same instructions above to invite your family members.

(Please be advised that Morneau Shepell is experiencing higher than normal call volumes at this time due to COVID-19.  While urgent care is not delayed, more long term referrals could be delayed.  They are working to rectify this situation.  For example, If you require counselling services, please put in a referral as soon as possible to prevent further delays.)

To learn more about EFAP, check out the EFAP page on The Hub.  If you have questions or concerns, please email


For additional support, please check our Link page