2022 – 2025 Collective Agreement

CUPE Local 728 - Collective Agreement 2022-2025


Click on the link below for our current Collective Agreement

Microsoft Word - 36-SL-CUPE Local 728 Collective Agreement 2019-2021 (

For information on BCPSEA (British Columbia Public School Employers' Association) click here for the support staff section. Here, you can find information on a variety of Collective Agreements along with PEBT


Thank you to all that came out for the Jan ByLaw vote.  Information will be posted momentarily on the vote

CUPE By-laws Jan 2018 Official

CUPE National 2021 Constitution

A Guide To Preparing Local Union Bylaws


Benefits – Pacific Blue Cross and EAP


New PEBT website launch - May 1, 2024

Pacific Blue Cross and EAP Information


Did you know that BlueCross/CaresNet has a mobile App for both Iphone and Samsung products? You can sign-in and you can see your full account, see what’s coming up, etc. We’ve had members say this App is really useful.

Do you use your Pacific Blue Cross benefits? Did you know, YOU get to vote on the PBC Board of Directors who made the decisions that can impact you and your family directly?
CUPE BC, BC Fed and CUPE 1816 have endorsed the following candidates for the Board:
*Jamie Matten
*Dr. Patricia Gerber
*Dr. Chuanyi (Johnny) Nie
We are concerned that Dr. Brian Day, who has a very well-documented history of trying to dismantle public health care, is running for the PBC Board.
YOUR vote matters. Voting closes June 17, 2024 at 4:30pm

Click here for the changes starting July 1, 2023.  bluecross2023


With LifeWorks, is now being rebranded as Telus Health.  You can:

  • speak confidentially to expert advisors and counsellors for support
  • access clinically-verified, online well-being resources related to all types of personal issues from legal and money matters, to relationships, stress, dealing with anxiety or depression, caring for a child or elderly relative, or any other challenge

Best of all, LifeWorks is available, any time, 24/7, 365 days a year at 1-888-625-1136.

Would you like your family to have access to LifeWorks? Great news – they do! Your eligible dependents can access all of the well-being resources on the “Employee Assistance” section of the platform. They can also call LifeWorks toll-free, any time, 24/7, to speak with an expert advisor.

To invite your family members to connect to LifeWorks online: log in to , go to your Profile button, then select “Profile,” then “Family.” You can add up to five eligible dependents’ email addresses, and LifeWorks will send them an email invitation to join.

To learn more about EAP, check out the EAP page on The Hub.  If you have questions or concerns, please email


Below you will find the Surrey Area Referral List

General Counselling and Mental Health:

Fraser Health – Surrey Mental Health Office
11th Floor-Station Tower, 13401 108th Avenue, Surrey, BC, V3T 5T3
Phone: 604-953-4900

Offers a range of community programs and services for people managing mental health issues. Services include community support and short-term assessment and treatment for adults, community residential programs, geriatric programs, crisis intervention, day and outpatient programs, concurrent disorders services, group therapy, peer support, and after-hours mental health support. Office hours are 8:30 am to 4:30 pm Monday to Friday.

Fraser Health – Langley Mental Health Office
305-20300 Fraser Highway, Langley, BC, V3A 4E6
Phone: 604-514-7940

Offers a range of community programs and services for people managing mental health issues. Services include community support and short-term assessment and treatment for adults, community residential programs, geriatric programs, crisis intervention, day and outpatient programs, concurrent disorders services, group therapy, peer support, and after-hours mental health support. Through Assertive Case Management, offers intensive case management as outreach and onsite for individuals experiencing a serious and persistent mental illness that cause significant and enduring functional disabilities. Aims to prevent re-hospitalization through aggressive enhancement of community supports and services, and provides advocacy for clients and long-term support following treatment. Office hours are 8:30 am to 4:30 pm Monday to Friday.

MDA Mood Disorders Association of British Columbia

789 West Pender St, Vancouver BC.

Phone: 604-873-0103

Offers individuals counselling to BC residents. Cost of appointment is $95/ 50 minute session (no sliding scale or financial assistance available). Clients can self-refer and make an appointment online through the website.

DIVERSEcity Community Resources Society (DCRS) 
13455 76th Avenue, Surrey, BC, V3W 2W3
Phone: 604-597-0205

Provides multilingual social services to newcomers in Surrey, Delta, and surrounding areas. Services include integration programs, interpretation and translation, information and referral, counselling, employment programs, and English classes. Staff counsellors speak a variety of languages including Arabic, Farsi, and Korean. Office hours are 8:30 am to 4:30 pm Mondays and Fridays; and 8:30 am to 7 pm Tuesdays, Wednesdays, and Thursdays. Nonprofit society.

Pacific Community Resources Society

Community Counselling Clinic (Free Counselling for Surrey Residents)

Through Guildford and Newton Youth Resource Centre

#114-13479 76th Ave, Surrey
Phone: 604-592-6200

Provides free counselling services for Surrey residents.

Progressive Intercultural Community Services Society (PICS) 
Head Office, 205-12725 80th Avenue, Surrey, BC, V3W 3A6
Phone: 604-596-7722

A not-for-profit society that serves ethnocultural groups in Surrey and Delta through advocacy, outreach, individual counselling, and access to community and government agencies. Offers settlement and employment services including document completion, language interpretation and translation, drop-in and outreach programs for seniors, and a women’s second-stage transition house. Also offers a Legal Advocacy Program in partnership with Abbotsford Community Services; see separate listing. Services are offered in English as well as Afghani/Dari, Arabic, Hindi, Pashto, Punjabi, and Urdu. Office hours are 8:30 am to 4:30 pm Monday to Friday.

Surrey Memorial Hospital
Psychiatric Group Therapy Services

Shirley Dean Pavilion, 9634 King George Boulevard, Surrey, BC, V3T 0G7
Phone: 604-585-5514

Provides group therapy for people who are managing mental health issues. Therapy groups are available for adults experiencing emotional difficulties such as anxiety, stress, grief, depression, adjustment disorders and other conditions affecting their mental health. Does not treat people with primary psychotic, cognitive, and/or substance use disorders. Serves Surrey, but some specialized groups are available to people from outside the Surrey catchment area; they can be referred through their local mental health offices. Referrals need to be faxed to Surrey Mental Health Centre at 604-953-4901. Office hours are 8:30 am to 4:30 pm Monday to Friday; group hours vary.

Trinity Western University
Fraser River Counselling (FRC)

7600 Glover Road, Langley, BC, V2Y 1Y1
Phone: 604-513-2113

Offers individual counselling for adults and children. Counselling is provided by supervised students in the Masters of Counselling Psychology program at Trinity Western University. Client appropriateness is determined by a phone interview with an intake worker. Three offices are located in Langley (TWU campus, and Nicomekl Elementary School) and Abbotsford (Abbotsford Secondary School). Fees are $20/session for a 50-minute session; fees may be waived in special cases. Sessions are available from the end of September to mid-April, from 1 pm to 9 pm Mondays and Wednesdays. Summer counselling sessions are also available from May to July; call for more details.

Sources Community Resource Centres
Sources Mental Health Consumer Advocacy Program

102-13771 72A Avenue, Surrey, BC, V3W 9C6
Phone: 604-596-1880

Provides information, support, and advocacy for consumers of mental health services. Advocates in the following areas: income assistance (rights and responsibilities, disability benefits applications, appeals, and tribunals); housing (tenant rights and responsibilities, mediation with landlords, arbitrations, and subsidized housing); and Canada Pension Plan (program information, disability benefits application and appeals, tribunals, and appeals). Serves White Rock, Surrey, Delta, Langley, New West, Tri-Cities, Maple Ridge, Mission, Abbotsford, Chilliwack, Hope.

People Helping People
Chuck Bailey Recreation Centre, 13458 107A Avenue, Surrey, BC, V3T 0G4
Phone: 604-598-5898

Volunteer-run information and referral and peer counselling telephone line for seniors operating from 9:30 am to 12 noon Monday to Thursday.

Trauma, Abuse and Domestic Violence:

Ishtar Transition Housing Society
Stopping the Violence (STV) Counselling Program – Langley

Main Office, 101-6350 203rd Street, Langley, BC, V2Y 1L9
Phone: 604-534-1011 Local 225

Provides individual and group counselling for women who are, or who have been, victims of spousal/partner assault, sexual assault, and/or childhood sexual abuse. Office hours are 8:30 am to 4:30 pm Monday to Friday; counselling appointments can also be made for late afternoon and early evenings. Serves residents of Aldergrove, Cloverdale, Langley, and Fort Langley. Funded by the Ministry of Justice.

BC Borstal Association
BC Trauma Care

304-7337 137th Street, Surrey, BC, V3W 1A4
Phone: 604-879-3224

Provides low-cost trauma counselling, and psychoeducational seminars, workshops, and literature to individuals and organizations impacted by trauma. Gives support such as information referral, advocacy, and effective coping and emotional regulation techniques. Counselling available as group, individual, and peer/lay. Referrals can be made by any organization or individual. Hours are from 8 am to 4 pm Monday to Friday.

BC Society for Male Survivors of Sexual Abuse (BCSMSSA)
Surrey Satellite Office

Building 3, 15243 91st Avenue, Surrey, BC, V3R 8P8
Phone: 604-682-6482

Offers individual counselling for male survivors of sexual abuse, and survivors in the transgender community, as well as men and transgender persons who are being physically abused by their female or male partners. Fees on a sliding scale are based on income. Serves Delta and Surrey.


DIVERSEcity Community Resources Society (DCRS)
Multicultural Women’s Stopping the Violence (STV) Program

13455 76th Avenue, Surrey, BC, V3W 2W3
Phone: 604-547-1202

Provides counselling, support, outreach, and advocacy to immigrant and refugee women who have experienced family violence, sexual assault, or historical sexual abuse. Culturally appropriate services are available in Arabic, English, Farsi, Hindi, Korean, Mandarin, Punjabi, Spanish, Urdu, and Vietnamese. Serves women who are 19 years of age or older, or women under 19 who are living an adult life. Serves Delta, Surrey, and surrounding areas. Office hours are 8:30 am to 4:30 pm Mondays and Fridays, and 8:30 am to 7 pm Tuesday to Thursday.


Sources Trauma Counselling Program for Women
106-13771 72A Avenue, Surrey, BC, V3W 9C6
Phone: 604-536-9611

Provides individual and group counselling for women who have experienced childhood sexual abuse/neglect, sexual assault, and/or intimate partner violence; service available by appointment only. Short-term crisis counselling is offered for women who have experienced intimate partner violence or sexual assault within the previous six months. Long-term counselling is offered for women dealing with issues directly arising from abuse or violence trauma they have experienced in the past. Group counselling sessions are offered throughout the year. Serves Newton, South Surrey, White Rock, and surrounding areas.  Service also provided at 106-13771 72A Avenue office location in Surrey. Funded as a Stopping the Violence (STV) Counselling Program by the Ministry of Justice.

Fraser Region Aboriginal Friendship Centre Association (FRAFCA)
Indigenous Women’s Violence Prevention Program

6878 King George Boulevard, Surrey, BC, V3W 4Z9
Phone: 604-595-1170

Supports women to address trauma, relationship violence, and heal from historical and intergenerational trauma.  Offers RedPath Living Without Violence Program, a 12 week group which meets six hours per week; weekly healing circles; connections to community and support; and counselling.  Also offers individual counselling to male and female intergenerational survivors.

Surrey Women’s Centre Society 
10075 Whalley Boulevard, Surrey, BC, V3T 4G1
Phone: 604-583-1295

Provides a safe, non-judgmental, supportive environment for survivors of violence. Services include crisis/emergency response; phone support; accompaniment to police, hospital and court; support filing third party or bad date reports; counselling; and access to free food, clothing, and legal resources. Services are offered in English and Punjabi. Service in other languages may be available. Office hours are 9:30 am to 5 pm Monday to Friday.

Atira Women’s Resource Society
Aboriginal Women’s Outreach Program

13733 92nd Avenue, Surrey, BC, V3V 1H9
Phone: 604-584-7597 Local 22

Provides outreach and support services to First Nations and Metis women and their children who have experienced violence. Programs and activities are free of charge and childminding is provided. Offers support through home visits, crisis calls, advocacy, accompaniments, and life-skill related programs. Services include accompaniment to appointments, advocacy, home-visits, one-to-one needs-based support, information and referral, parenting support groups, training programs, and traditional programs such as talking circles and a monthly sweat lodge. Serves women living in the Langley, Surrey, Delta, and White Rock areas.


DIVERSEcity Community Resources Society (DCRS)
Substance Use Counselling Program

13455 76th Avenue, Surrey, BC, V3W 2W3
Phone: 604-547-1202

Provides confidential individual, couple, family, and group-based counselling to people seeking help with alcohol and/or drug-related issues. Also offers support and education services. Serves substance-affected individuals within the South Asian and Spanish communities living in the South Fraser region. Services are offered in English, Hindi, Punjabi, Spanish, and Urdu. Office hours are 8:30 am to 4:30 pm Mondays and Fridays, and 8:30 am to 7 pm Tuesday to Thursday.

Phoenix Drug and Alcohol Recovery and Education Society 
13686 94A Avenue, Surrey, BC, V3V 1N1
Phone: 604-587-6691

Provides services to promote health and wellness in the community.

Native Courtworker and Counselling Association of BC (NCCABC)
Surrey Alcohol and Drug Services

10757 138th Street, Surrey, BC, V3T 4K8
Phone: 604-985-5355 Local 336

Alcohol and drug counsellor provides counselling and referral services to Aboriginal people and those of Aboriginal descent who are having difficulties with substance misuse.

Eating Disorders

Fraser Health
South Fraser Eating Disorders Program

129-6345 120th Street, Delta, BC, V4E 2A6
Phone: 604-592-3700

Provides a safe and supportive environment for youth and adults, and their families dealing with anorexia, bulimia, and other eating disorders. Services may include individual and family therapy, group therapy, and psychoeducational sessions. Information and education is available for the public and health professionals. Cases are prioritized according to urgency; severely ill youth and adults may be referred to provincial tertiary facilities at BC Children’s Hospital or St Paul’s Hospital. A referral is required by a physician. Serves Delta, Langley, Surrey, and White Rock. Office hours are 8:30 am to 4:30 pm Monday to Friday. Partnership program; funded in part by Ministry of Children and Family Development.

SFU Surrey Counselling Centre
9484 122nd Street
Surrey BC V3V 4M1


The SFU Surrey Counselling Centre is a joint undertaking of the Counselling Psychology
Program in the Faculty of Education at Simon Fraser University and the Surrey School District.
The Centre provides graduate level training for students in counselling psychology by providing
free counselling services to youth (14 years+) and adults in the Surrey community. All
counselling is provided by SFU students who are completing graduate degrees in counselling
psychology. Counsellor trainees are supervised by qualified professionals.

Whom We Serve
Students and parents of students in the Surrey School District, other individuals from Surrey and
surrounding communities, as space allows.


We provide free individual counselling for youth (14+) and adults.

Referrals can be made by calling 604.587.7320 and leaving a message. Clients may also self-refer
by calling this number.

When We’re Open
The Centre is open by appointment only from September through April on Tuesday and
Wednesday evenings.
All appointments must be scheduled ahead by calling 604.587.7320.

Supervision of Counsellor-Trainees
Student-counsellors are supervised by qualified instructors from their university graduate
program. Because the Centre is a training unit, student-counsellors are required to record each
session and/or be viewed through a monitor by their university supervisor. This ensures that each
client receives the best possible service based on feedback from an experienced supervisor. This
supervision process is the standard training method in high-quality, ethically aware counsellor
education programs.

Clients must:
• Be ok with seeing graduate level counselor trainees
• Be ok with being video recorded
• Not be involved in any legal proceedings or active legal cases/ concerns

If you have questions about how to make a referral or about the appropriateness of a particular referral, please call Dr. Patricia Nitkin, Director, SFU Surrey Counselling Centre at 604.587.7320